2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name(s), last name(s), company’s name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services for example when using our online forms or sending email;
- request marketing to be sent to you; or
- give us feedback or contact us.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer||(a) Identity (b) Contact||Performance of a contract with you|
|To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us||(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications||(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)|
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity (b) Contact (c) Technical||(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation|
|To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you||(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical||Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)|
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical (b) Usage||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you||(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications||Necessary for our legitimate interests (to develop our products/services and grow our business)|
- Ensuring that we are providing you with the best service,
- Identifying any other services we think that may be of your interest given all the information you have provided us already,
- Developing our professional relations with you as or customer,
- Protecting our rights and interest if there is any ongoing case with you involved as a party.
5. DISCLOSURES OF YOUR PRESONAL DATA
We may provide your personal data to the following entities:
- legal advisors and lawyer’s companies that provide services to us;
- payment services companies;
- accounting companies;
- hosting companies;
- companies responsible for sending text messages;
- insurance companies (if necessary for propose of any claims)
We may share your personal data whenever we are legally obliged to do so. Nevertheless, we assure you that every request to disclose your personal data is analysed very carefully and thoroughly, to avoid passing any information inadvertently to unauthorized persons.
6. INTERNATIONAL TRANSFERS
Please note that we make sure that when using services and technologies, we only transfer personal data to entities from the United States and only to those which joined the Privacy Shield program based on the European Commission’s decision of July 12, 2016. More information on this subject is available on the European Commission website https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-privacy-shield_pl. Entities that have joined the Privacy Shield guarantee that they will comply with the high standards of personal data protection that are in force in the European Union and therefore it is legal to use their services and technologies in the course of personal data processing.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Please note that you have a right to obtain a copy of your personal data transferred to Third Country at any time.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
By providing you with products and services we create records that contain your information, such as customer account records, tax records or activity records. We may use your personal data in order to conclude and perform a contract with you.
The retention periods for the records as mentioned above are determined based on the type of record or nature of the activity. Typically however we will retain your personal information for a period of six years after your contractual relationship with 5 Star Wheels Ltd.
We may however in some circumstances retain your personal information for longer periods whenever we are required by law to do so or if there is an ongoing case that requires us to retain you data.
If you wish to obtain more information on how long we will keep your information please contact us at firstname.lastname@example.org
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Service providers in Europe who provide IT and system administration services.
- Consulting companies, companies providing trainings for our employees.
- Professional advisers including lawyers, bankers, auditors, accountants, bookkeepers and insurers.
- Travel agencies, hotels, partnering centres of excellence.
- HM Revenue & Customs, regulators and other authorities.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies perform a lot of functions on the website; most of them are useful and we will try to describe them below (if the information is insufficient, please contact us):
- ensuring security – cookies are used to authenticate users and prevent unauthorized use of the client’s panel. They are therefore used to protect the user’s personal data against unauthorized access;
- impact on the processes and efficiency of using the website – cookies are used to ensure that the website works efficiently and that you can use the features available on it, which is done, among other things, by remembering the settings of your subsequent visits on the website. In the result, you can efficiently navigate the website and individual subpages;
- state of the session – cookies often record information about how visitors use the website, for example which subpages are displayed most often. They also allow to identify errors displayed on some subpages. Cookies used to record the so-called “session state” help to improve the quality of the services and increase the comfort of browsing;
- maintaining session status – if a client logs in to his panel, the cookies sustain the session. This means that after switching to another subpage, you do not have to re-enter your login and password; this contributes to the comfort of using the website;
- creating statistics – cookies are used to analyze how the visitors use the website (how many of them enter the website, how long they stay there, which content arouses the most interest, etc.). In the result, we can constantly improve the website and adapt its operation to the preferences of the users. In order to track the activity and create statistics, we use Google tools such as Google Analytics; in addition to reporting the website usage statistics, the pixel Google Analytics can also contribute, along with some of the cookies described above, to displaying more relevant content to the user in Google services (such as the Google search engine) and across the entire web;
Please note that cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies